Customer Centricity
Professor Kevin McTigue
Duration
2 months
January-February
Dates
18-19 June 2024
8.30 am - 5 pm
ECTS points
4.5 ECTS points
Professor
Kevin McTigue professor at Kellogg School of Management
Place
Sankt Annæ pl. 11, 1250 København
Tuition Fee
DKK 25,000 exclusive of VAT
About the Course
This course is intended to introduce you to the essentials of marketing: how firms and consumers behave and what strategies and methods marketers can use to successfully operate in today's dynamic environment. We will provide a sound conceptual and theoretical “tool kit” for analyzing marketing problems and advance the understanding of the marketing process as a framework of looking at the world.
The class defines the strategic role of marketing in the organization so students understand that the customer journey follows the complete lifecycle from awareness to loyalty, allowing you to match communication strategies with customer expectations at each stage of the journey.
Learning Objectives
- Understand Marketing and its role as value creation
- Introduce the key elements of marketing analysis
- Understand the key concepts of marketing strategy
Kevin McTigue
Professor at Kellogg School og Management
Kevin McTigue is Professor of Marketing at Northwestern University's Kellogg School of Management teaching multiple classes for the MBA Program and Executive Education.
His career spans over 20 years in teaching, consulting, brand management, and advertising. Before his full-time appointment, Kevin led the Strategy & Consulting practice in the central region of the U.S. for global digital agency SapientRazorfish. From marketing strategies to digital transformation roadmaps to creation of entirely new businesses.
Rating of Prof. Kevin McTigue
4.9/5
Case Materials
The course material consists of a textbook, case studies and articles.
Requirements
Students are required to attend all classes and to participate actively.
Preparations
Students are required to read all course material in advance.
Evaluation
Students will be graded on attendance and participation in class and on an individual paper.
Single Course - Merit to MBA
The Executive MBA Courses are all part of the Executive MBA program at AVT Business School and offer insight into specific topics.
When you sign up for one or more Executive MBA Courses at AVT Business School will receive merit for the Executive MBA Course attended.
Meet Professor Kevin McTigue
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Contact Us
- Call Us on +45 7020 8828
- Email Us on info@avt.dk
- Book a 15 Min Call in the calendar on the left
- Sign up for the course below